Return and Refund

If you are not completely satisfied with your purchase, you may send the items back to our warehouse in its original, unused condition and with its original tags & packaging intact within 14 days of the delivery date alongside a completed returns slip for a refund, exchange. If you would like a product return sheet, please contact us by email at support@dashikitrend.com

RETURNS WE WILL ACCEPT

Items must be unworn, unwashed, have original tags attached and free of stains, makeup, deodorant, or wear.

We do not provide pre-paid return labels, the cost of sending the original item/returning an item to us is the customer's responsibility. We will compensate by covering the cost of sending the exchange item to you. 

 

RETURN PROCESSING

1
As soon as we receive your parcel we will review the returned package within 3 working days to ensure that it is in a good condition with original tags & packaging attached. We will also start to proceed the exchange or refund depending on your instruction in the returns slip.
2
If you've requested for and are eligible for a refund for an item purchased, your payment will be returned to the original card on which the purchase was made (excluding the original shipping charges). Refunds may take up to 10 business days, depending on how much time your bank needs. Timing can vary greatly from bank to bank.
3
If you've requested for an exchange for an item, your requested item will be shipped to you and you will be sent a new tracking number via email within 5 working days of our receipt of the unwanted item(s).

DEFECTIVE or Wrong Item

Please inspect your products immediately upon delivery to notify us of any damaged, incomplete, or inaccurate shipments.

We kindly ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us by email support@dashikitrend.com within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item after we receive your email. (Ships in 2 business days) We will also request that you provide photos of any damaged product, along with the product packaging in your email. You will also receive a prepaid label for the return in your email.